Hours & Address

Frequent Questions

Please

Frequently Asked Questions
How do I order a lead retrieval unit? 
Do I save money by ordering early? 
Can I order onsite?
Can the deadline for early ordering be extended? 
Are packages available?
When and where can I pickup my order? 
What is the benefit of Delivery and Training? 
When will my order be delivered? 
My booth number changed. What do I do?
What information captured by scanning each attendee?
What are the standard qualifiers that are included with each unit?
I ordered multiple machines and want to customize each one differently. How do I complete the order? 
I want to order custom qualifiers but would like to send the codes in later. May I do that?
How do I contact a representative if I have questions about a product? 
Do I have to wait to receive my leads?
In what format do I get my leads?
 
How do I order a lead retrieval unit
Simply select your event from the drop down listed on the online ordering page or you can fax in your order with the order form included in the exhibitor kit to 301-560-8841. You may also call 913-660-0503 or emailexpodemand@cstrategy.com to place your order. 

Do I save money by ordering early? 
Yes, the pricing is discounted by cut-off dates (early, advance, and late/on-site). The earlier you order your unit, the better the cost savings. 

Can I order on-site? 
Yes, you may order on-site, but we cannot guarantee availability. All orders will be on a first-come, first-served basis. We highly recommend ordering in advance to guarantee availability and to take advantage of our discount pricing. 

Can the deadline for early ordering be extended? 
No, deadlines will not be extended per Show Management. 

Are packages available? 
Yes - packages maybe available at your event.  Call 913-660-0503 for more information.  If you are only in need of one device for your booth, there is no need to order any additional equipment. 

When and where can I pickup my order? 
The Convention Strategy service desk is typically located in the exhibitor services area in the exhibit hall.  The service deskis staffed one day before the hall opens and throughout the entire event. 

What is the benefit of Delivery and Training? 
The major benefit is that your order is delivered to your booth, which eliminates the need to leave your booth during set up. Convention Strategy staff will also assist in the set-up and personal training of your booth staff on how to best utilize the features. In addition, at the end of the show, you don't have to worry about waiting in return lines. We will pickup your unit at your booth. 

When will my order be delivered? 
If you purchased the delivery service, we will attempt to deliver the day before the hall opens between 10:00 am and 5:00 pm unless otherwise noted. Once you arrive at the exhibit hall, stop by our booth to schedule a convenient delivery time. Only with special exceptions will deliveries will be made on the opening day of the show. Someone must be present in your booth to take delivery of the lead retrieval system. There are no refunds for undelivered systems if no one was available in your booth to take receipt. 

My booth number changed. What do I do? 
Email Convention Strategy at expodemand@cstrategy.com or call 913-660-0503.

What information captured by scanning each attendee?
Lead retrieval units will capture the entire attendee demographic profile that is included on the barcode or RFID tag.  The exact demographics (phone, email, etc...) included could be different for each event and is the decision of Show Management.  For questions, contact Convention Strategy atexpodemand@cstrategy.com or call 913-660-0503.

What are the standard qualifiers that are included with each unit?
The standard set of fifteen qualifiers included with each unit are here.

I ordered multiple machines and want to customize each one differently. How is this done? 
For each set of custom qualifiers, make a copy of the qualifier order sheet (custom order sheet) included in your exhibitor kit and fax your codes to 301-560-8841 or email them to expodemand@cstrategy.com. Make sure you include your company name, the show you're attending and your booth number. 

I want to order custom qualifiers but would like to send the codes in later. May I do that? 
The deadline for submitting custom codes is the late advance date, which can be found on the order form. Fill out the Customer Qualifier order sheet (click here) and fax them to 301-560-8841 or email them toexpodemand@cstrategy.com. Custom codes received after the late advance date are not guaranteed and you may receive a standard unit at the show until the customized unit has been programmed. 

How do I contact a representative if I have questions about a product? 
Call 913-660-0503 and a Convention Strategy Lead Representative will be able to assist you, or email us atexpodemand@cstrategy.com for more information. 

Do I have to wait to receive my leads? 
No, if you ordered the ExpoDemand Mobile Plus or ordered a USB flash drive with the Mobile or Premier, you can download your leads and take them with you.  For all ExpoDemand lead retrieval units, we will upload your leads to a secure website. You will receive a receipt when picking up/returning your unit that will have the web address and username/password to receive your post-show leads.  Your leads will also be emailed out (Excel format) within 10 hours of the conclusion of the show to the email address on file.

In what format do I get my leads? 
The leads are provided in an ASCII text format (Excel, comma delimited). This format will allow you to import your leads into most software programs. Our tech support staff is available anytime by emailingexpodemand@cstrategy.com.

301.656.7521

Lead Retrieval Ordering
913.660.0503

Housing Information
410.643.0052

General Business Hours:
Mon-Fri: 9:00am - 5:00pm ET

Mailing Address:
PO Box 2365
Germantown, MD 20875

 
 
 

     2017 Convention Strategy Group, LLC.  All Rights Reserved.   Legal Policy

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2017 Convention Strategy Group, LLC
 
 
Convention Strategy Group is a leading innovator in providing technology solutions and services for the meetings, conference and events industry.
 
Convention Strategy Group, LLC | PO Box 2365 | Germantown, MD | 20875 | 1.301.656.7521