How do I order a lead
Simply select your event from the
drop down listed on the online
ordering page or you can fax in your
order with the order form included
in the exhibitor kit to
301-560-8841. You may also call
913-660-0503 or email@example.com to
place your order.
Do I save money by
Yes, the pricing is discounted by
cut-off dates (early, advance, and
late/on-site). The earlier you order
your unit, the better the cost
Can I order on-site?
Yes, you may order on-site, but we
cannot guarantee availability. All
orders will be on a first-come,
first-served basis. We highly
recommend ordering in advance to
guarantee availability and to take
advantage of our discount pricing.
Can the deadline for
early ordering be extended?
No, deadlines will not be extended
per Show Management.
Yes - packages maybe available at
your event. Call 913-660-0503 for
more information. If you are only
in need of one device for your
booth, there is no need to order any
When and where can I
pickup my order?
The Convention Strategy service desk
is typically located in the
exhibitor services area in the
exhibit hall. The service deskis
staffed one day before the hall
opens and throughout the entire
What is the benefit
of Delivery and Training?
The major benefit is that your order
is delivered to your booth, which
eliminates the need to leave your
booth during set up. Convention
Strategy staff will also assist in
the set-up and personal training of
your booth staff on how to best
utilize the features. In addition,
at the end of the show, you don't
have to worry about waiting in
return lines. We will pickup your
unit at your booth.
When will my order be
If you purchased the delivery
service, we will attempt to deliver
the day before the hall opens
between 10:00 am and 5:00 pm unless
otherwise noted. Once you arrive at
the exhibit hall, stop by our booth
to schedule a convenient delivery
time. Only with special exceptions
will deliveries will be made on the
opening day of the show. Someone
must be present in your booth to
take delivery of the lead retrieval
system. There are no refunds for
undelivered systems if no one was
available in your booth to take
My booth number
changed. What do I do?
Email Convention Strategy at firstname.lastname@example.org or
captured by scanning each attendee?
Lead retrieval units will capture
the entire attendee demographic
profile that is included on the
barcode or RFID tag. The exact
demographics (phone, email, etc...)
included could be different for each
event and is the decision of Show
Management. For questions, contact
Convention Strategy email@example.com or
What are the
standard qualifiers that are
included with each unit?
The standard set of fifteen
qualifiers included with each unit
I ordered multiple
machines and want to customize each
one differently. How is this done?
For each set of custom qualifiers,
make a copy of the qualifier order
order sheet) included in your
exhibitor kit and fax your codes to
301-560-8841 or email them to firstname.lastname@example.org.
Make sure you include your company
name, the show you're attending and
your booth number.
I want to order
custom qualifiers but would like to
send the codes in later. May I do
The deadline for submitting custom
codes is the late advance date,
which can be found on the order
form. Fill out the Customer
Qualifier order sheet (click
here) and fax them to
301-560-8841 or email them email@example.com.
Custom codes received after the late
advance date are not guaranteed and
you may receive a standard unit at
the show until the customized unit
has been programmed.
How do I contact a
representative if I have questions
about a product?
Call 913-660-0503 and a Convention
Strategy Lead Representative will be
able to assist you, or email us firstname.lastname@example.org for
Do I have to wait to
receive my leads?
No, if you ordered the ExpoDemand
Mobile Plus or ordered a USB flash
drive with the Mobile or Premier,
you can download your leads and take
them with you. For all ExpoDemand
lead retrieval units, we will upload
your leads to a secure website. You
will receive a receipt when picking
up/returning your unit that will
have the web address and
username/password to receive your
post-show leads. Your leads will
also be emailed out (Excel format)
within 10 hours of the conclusion of
the show to the email address on
In what format do I
get my leads?
The leads are provided in an ASCII
text format (Excel, comma
delimited). This format will allow
you to import your leads into most
software programs. Our tech support
staff is available anytime by